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Job Title: Customer Service Field Technician
Job responsibilities include, but are not limited to the following:
- Proficiency in reading and understanding electrical and hydraulic schematics.
- Experience in troubleshooting equipment, using schematics as a guide.
- Experience in repairing equipment – welding a plus.
- Answer incoming customer or dealer calls for service and parts assistance, including follow-up on orders taken.
- Start up new balers on site at customer locations.
- Travel to customer locations for service calls when required.
- Represent American Baler Company professionally when on the phone and on site at customer locations.
- Make own travel arrangements. A travel agent may assist.
- Develop trip reports for all off-site travel.
- Proficiency in Epicor ERP and Microsoft Office products.
- Medical insurance
- Paid time off
- Dental insurance
- Vision insurance
- Life Insurance